Sales Support Specialist

Job description

F. Schumacher & Co., America’s leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings is seeking a Sales Support Specialist based out of our NYC office. This person will be responsible for supporting the Schumacher sales team, who are inspired individuals selling high-end fabric, wallcovering & furniture lines to the interior design community. This is an exciting and highly visible position that plays an important role in supporting the company’s success. The right Sales Support Specialist is a quick learner who is open to change and resourceful in finding solutions.

 

YOU WILL:

 

•Respond to and manage all inquiries in a timely and professional manner ensuring accuracy of information

•Enter sales orders and answer product queries

•Respond to webchat and phone queries

•Review and process Customer Returns and Exchanges through Claims

•Apply debits & credits on orders, when necessary

•Process New Account Applications & collect necessary requirements to open an account

•Resolve sales order and delivery issues

•Communicate updates to clients regarding order status

Requirements

YOU ARE/HAVE:

 

  • Demonstrated passion for excellence in providing the best customer experience
  • Excellent communication and interpersonal skills
  • High level of ownership, accountability and initiative
  • Proficiency in MS Office (including Excel, Outlook, and Word)
  • Ability to handle multiple tasks and change direction based on business needs
  • Extremely detail oriented with strong organizational skills
  • Action oriented and enjoys working hard/smart
  • A team player, cooperative, a person who easily gains trust and supports peers
  • Able to work well with others in a fast-paced environment
  • BA or BS (preferred)
  • Basic accounting background (preferred)
  • Minimum of 2 years’ experience in a customer service capacity

 

ABOUT SCHUMACHER:

F. Schumacher & Co is a 129-year‐old interior design company that creates and distributes fabric, wallcovering and furniture to skilled businesses around the world. Our family‐owned company is synonymous with style, taste and innovation. Our collections are comprehensive, with an extraordinary range united by respect for classicism, an eye for the cutting edge, and an unparalleled level of quality.

 

But don’t be fooled! While we celebrate our storied heritage, we operate like a 129-year‐old startup. Our talented team is innovative and dynamic, and our culture is progressive and fun. In order continue our success; we are always looking for talented people that fit.

 

• Culture: In our company, you’re judged by your ideas and results, not by your experience or title. So, we encourage you to be thoughtful, casual, and to speak your mind.

• Development: We strive every day to develop you and your colleagues for what we believe is a challenging and supportive business environment.

• Teamwork: We believe that success and efficiency can only be a product of collaboration. At FSCO, working together is the rule, not the exception.

• Innovation: We have achieved success and longevity through innovation. And we encourage experimentation and rule breaking. Mistakes? Those are things we embrace, talk about and learn from.